People and professionalism are at the heart of what we do. Our staff is composed of experienced, licensed nurses who will go the extra mile to show up for their patients and to provide them with the best care possible. If an appointment is missed or canceled late, this cancellation not only takes away a spot on the schedule from another patient who might like to come in but also directly affects the salary of our nurses and the overhead of our business.
The UnTattoo Parlor asks that if you need to cancel or reschedule your appointment please do so at least 24 hours in advance. Any missed or late canceled appointment will be assessed a fee. If you were scheduled for a Free Consultation, the Missed or Late Cancelled appointment fee will be $100. If you were on the schedule for a 30 Minute or a 1 Hour Treatment, the Missed or Late Cancelled appointment fee will be half of the amount of the total cost of your treatment. If you are a first-time patient, the Missed or Late Cancelled appointment fee will be half of the amount of your total treatment price proposed in your consultation. If you are assessed a fee and if we attempt to run your card on file and it does not go through, the Missed or Late Cancelled appointment fee must be paid in full before proceeding with your next visit.
The only way to cancel an appointment is online through our website (the website accepts cancellations up to 24 hours in advance), by leaving us a message over the phone or by sending us an email. We know that life happens however we do not discuss our late cancellation policy or make decisions regarding fees over the phone. If you feel you were charged unfairly, we are happy to listen. Please feel free to send us an email with your concerns or make an appointment to come into the office to discuss in person.
